The big book of customer service training games

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the big book of customer service training games

[UNLIMITED]The Big Book of Customer Service Training Games (Big Book …

We use cookies on our website to improve your shopping experience. Please continue shopping if you are happy with this, or you can change your cookie preferences here. To purchase from this website, you will need to set cookies to Always Allow on your web browser. About Cookies. Helps trainers and managers teach the basics of providing customer service. This title includes activities that provide techniques for maintaining a positive service attitude, speaking and communicating clearly, honing superior telephone skills, and learning the best approaches to dealing with difficult customers.
File Name: the big book of customer service training
Size: 17776 Kb
Published 01.04.2020

Fun Ideas for Customer Service Training

Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games.

[PDF] The Big Book of Customer Service Training Games: Quick Fun Activities for All Customer

Error rating book. There are many other ways to uncover additional service opportunities. Just a moment while we sign you in to your Goodreads account. G Divide the participants into groups trainlng two or three and give each group a copy of the handout.

The last person in the group to hear the message should say it out loud so the group can compare it with the original message. A hat, or basket. Zinger and agree to sell him widgets per week. The objective is for participants to identify areas for improvement.

Let me see if the dentist can fit you in sooner. What to Do Distribute the handout and ask participants to work in groups of three or four to identify ways to overcome these common listening barriers. G Divide the participants into groups of two or three and give each group a copy of the handout. Record yourself cutomer the passage out loud as if you were talking to a customer.

If one challenge has been given different priorities, the attitude and skills of the employee are of paramount importance in turning around the situation. Lucy Kimbell. You can reach me at extension. What to Do Traininh participants that there are many reasons why a customer might be upset, list it under the more critical ranking.

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Ask them to choose from the situations just developed to practice these two skills, and to alternate roles. Recommend Documents. Let me see if the dentist can fit you in sooner. If their answers are acceptable, the figure will move down to the next step. Tell groups to imagine that they made the rules regarding what could be done for your customers.

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This will help participants to transfer the learning to their on-the-job environment. Emily: Yeah, Emily from the phone company. Q: How many trainning you represented a position that you would not have taken if given a choice. A: Making eye contact reassures customers that your attention is focused on them?

My briefcase arrived with the wrong monogram. Put these in a hat or basket! This page intentionally left blank Let Me Count the Ways In a Nutshell Participants work in groups to come up with as many differences between phone and face-toface customer service as they can. They, have a goal - to calm down the customer and minimize the damage as much as possible.


  1. Musette A. says:

    See if the customer would be interested in increasing the number of pairs in order to save money. With step-by-step instructions for facilitators and reproducible participant handouts, these activities provide concrete techniques for: maintaining a positive service attitude: speaking and communicating clearly; honing superior telephone skills; learning the best approaches to dealing with difficult customers; and other essentials to successfully provide great front line customer service. Toggle navigation. Emphasize to participants that the objective of customeg game is not to debate whether or not these first impressions are game👅

  2. Thomas B. says:

    Publisher Description

  3. Lucas F. says:

    Customer service games can add spice to a training program. I ought to know, I wrote the book! Unfortunately, I've seen too many games used just because 🤐

  4. Guerin P. says:

    6 Fun and Powerful Training Games for Customer Service Teams

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